Refunds or Returns for any item purchased on this page "Collectable Cupboard" are subject to a 30% Restocking Charge.Contact Sales within 7 Days of recieving item for return authorization. We pack items very well so that they will not get broken in shipping but the odd time something might get broken not due to our fault but postal service etc.All return shipping costs will not be refunded. All items being returned must be repacked so they arrive in an undamage state any poorly packed or damage will be returned to sender an no refund will be issued.We have a great track record of 99% unbroken shipment and we are proud of this record. If you have any question about this policy Please contact sales before you decide to purchase a item